Privacy Policy
Last updated: September 2026
Sorentis ("we", "our", or "us") is an Australian technical consultancy committed to safeguarding your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
Information You Directly Provide
When you make an enquiry via email, request a proposal, or engage our consultancy services, we may collect:
- Full name and professional contact email
- Company, business name, or organisation details
- Project specifications, technical requirements, and consultation notes
- Billing details and Australian Business Number (ABN) where applicable
Technical & Usage Information
When accessing sorentis.com.au, server and performance monitoring may automatically collect basic diagnostics including browser type, operating system, pages visited, and referring URLs. We do not correlate anonymous web traffic with personal identities.
2. Cookies & Local Storage
We employ minimal, privacy-first cookies and local storage tokens strictly necessary for essential operations:
Essential Cookies
Required for core website routing, CSRF security, and session reliability.
Preferences
Saves your theme preference (dark/light mode) locally on your device.
3. How We Use Information
- Delivering custom software engineering, automation architecture, and consulting services
- Communicating directly regarding project scopes, quotes, and delivery milestones
- Maintaining technical infrastructure, security, and uptime reliability
- Complying with Australian legal, tax, and statutory record-keeping obligations
4. Data Sharing & Security
We never sell, rent, or trade personal information to third parties.
Information is only disclosed to vetted cloud infrastructure providers (e.g. Australian data centre regions where feasible) under strict confidentiality agreements, or to Australian regulatory bodies if compelled by law.
We implement industry-standard encryption in transit (TLS 1.3) and at rest, alongside role-based access controls to safeguard data from unauthorised access or disclosure.
5. Your Privacy Rights
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request corrections if inaccurate, or request deletion subject to legal record retention requirements.
To exercise any of these rights, simply email us at the contact details below. We aim to respond within 14 business days.
Questions or Data Requests?
Reach out to the Sorentis privacy team directly.